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Video Terms and Conditions
Last revised: 05/20/2024
Thank you for taking the time to read these important terms and conditions for submitting your videos to Travel Code. These terms, together with our applicable brand Terms of Service (“General Terms”), set out the legal terms on which any part of this website (the “Video Submission Site”) is made available to you. Your use of the Video Submission Site together with any other of our Services or Sites, including booking any Travel Service (each as defined in the General Terms), is conditioned upon your acceptance of these terms and the General Terms. The General Terms include an arbitration agreement and class action waiver that apply to claims brought against us. Please read them carefully.
We may change these terms at any time, and your future use of the Video Submission Site is subject to you accepting those updated terms by your continued use of the site. Updates to the terms shall only apply to video submissions made after an update.
You acknowledge and agree that you have read, understood, and adhered to Travel Code’s Video Guidelines found on the Video Submission Site for submitting videos for review and acceptance by Travel Code.
You acknowledge and agree your video submission includes all images, recordings (audio and/or audiovisual), text, and/or other creative materials contained in the videos submitted through Travel Code’s Video Submission Site (collectively, “Video”).
You agree, represent, warrant, and guarantee to Travel Code that you are eighteen (18) years of age or older and: (a) you are solely responsible for your Video; (b) your Video is your original work; (c) your Video and Travel Code’s use of such Video does not and will not infringe or violate any copyright, trademark, proprietary, privacy, publicity, terms of use, or other rights of any person or entity; and (d) you have and will maintain all necessary rights, consents, approvals, authorizations, and licenses to all content included in your Video to ensure that should Travel Code accept your Video for use, Travel Code will be able to use your Video and exercise the rights granted herein.
You hereby grant to Travel Code a nonexclusive, royalty-free, fully paid, worldwide, perpetual, irrevocable, transferable, and fully sublicensable (through multiple tiers) right and license to: (a) use, copy, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and publicly display and perform all Videos posted or submitted through this Video Submission Site by you (whether before or after the date of grant of permission) throughout the world for any purpose in any media or form now known or hereafter devised; and (b) use the name that you submit in connection with any such Video, if necessary. To the extent allowable by applicable law, if you hold “moral rights” (including rights of attribution or integrity) in your Video, you expressly either (a) waive all “moral rights” that may subsist in your Video; or (b) expressly consent to the publication, use, modification, deletion, or exploitation of your Video by Travel Code without regard to those “moral rights.” For any voice, image, or likeness of any individual in your Video, you hereby grant to Travel Code a nonexclusive, royalty-free, fully paid, worldwide, perpetual, irrevocable, transferable, and fully sublicensable (through multiple tiers) right and license.
You acknowledge and agree that upon Travel Code’s acceptance of your Video, all rights, title, and interest in and to your Video, including all intellectual property rights therein, shall be transferred to Travel Code pursuant to a Video Acceptance Agreement which you agree to sign. In exchange for accepting your Video, Travel Code shall make a payment to you as identified in the Video Acceptance Agreement, and such payment shall represent full and complete payment for transfer of ownership of such Video to Travel Code. You are responsible for paying any applicable federal, provincial, state, local, income, and withholding taxes, if any.
You acknowledge and agree that upon Travel Code’s acceptance of your Video, Travel Code may use, edit, copy, add to, delete, adapt, translate, or otherwise modify the Video in any way Travel Code sees fit, but Travel Code shall have no obligation to use your Video.
If your Video contains any personal data of individuals, you agree and warrant that you have obtained consent from these individuals for (a) their likeness and/or personal data to be included in the Video; and (b) the collection, disclosure, transfer, processing, and use of their personal data by Travel Code in accordance with these Terms and Conditions and our Privacy Policy. You further agree that if you are featured in the Video, you hereby grant to Travel Code and its marketing affiliates (“Authorized Parties”), a non-exclusive, perpetual, irrevocable, worldwide license to use your name, social media links and/or handles, pseudonym, biographical facts, voice, statements, photograph, and likeness (collectively, “Personal Material”), alone or combined with any material, in any media, now known or hereafter developed, in connection with and for Travel Code’s marketing, promotional, and advertising purposes. You understand that if you are a resident of the EU, UK, Brazil, Thailand, or other relevant jurisdiction, you may have the right to withdraw your consent at any time to the use of your Personal Materials by contacting Travel Code via PrivacyTeam@travelcode.com.
You acknowledge and agree that should your Video be selected by Travel Code, you grant Travel Code exclusive rights in the Video, and you shall not enter into any agreement with another online travel agency or person and offer the same Video to any such third party.
These terms are governed by United States federal law and the laws of the State of Washington.

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For any questions or support, please contact us.

Video Guidelines
Last Revised: 05/20/2024
We recognize the importance of providing a safe environment for everyone in the travel community. Our platform aims to deliver useful and relevant guidance to help travelers plan their trips. All accepted and posted videos must meet these requirements. These Video Guidelines cover the rules for video submissions uploaded or shared with Travel Code. Please note that these guidelines may be modified from time to time, so check back for updates.
Key Requirements
Relevant to Other Travelers:
All videos must be relevant to an accommodation, an attraction, a location, or general travel experiences.
Video Duration:
Videos should be under 30 seconds, with a maximum length of 60 seconds.
Video Format:
Acceptable video formats include .mp4 or .mov, with a preference for .mp4.
Audio:
Only non-copyrighted music will be accepted. Clear audio voiceover and captions in English can be included. No other sound effects are allowed; any other added music will be removed.
Video Size:
Videos must not exceed 500 MB.
Video Resolution:
Videos should have a minimum frame rate of 30 FPS (frames per second) and a minimum resolution of 1080 x 1920 pixels. Travel Code does not support 4K or higher resolutions. If you upload a 4K video to Travel Code, it will be compressed and cropped.
Video Orientation:
All videos must be filmed in portrait mode (9:16).
License and Rights to Publicity of Content:
By submitting a video, you hereby grant Travel Code and its affiliates a nonexclusive, royalty-free, fully paid, worldwide, perpetual, irrevocable, transferable, and fully sublicensable (through multiple tiers) right and license to: (1) use, copy, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and publicly display and perform all videos posted or submitted to Travel Code by you (whether before or after the posting of these Video Guidelines) throughout the world for any purpose in any media or form now known or hereafter devised. For any voice, image, or likeness of any individual in your video, you hereby grant Travel Code the same rights and license.
Ownership:
Upon Travel Code’s acceptance of your video, you hereby transfer all rights, title, and interest in and to your video to Travel Code.
Creative Guidelines
Engagement:
Create engaging and informative videos showcasing unique aspects of the property and surroundings.
Primary Focus:
The primary focus of the video should be on the property.
Property + Amenities:
Videos should feature the property and can include the surrounding area. Include 2-3 different areas of the property such as:

• Hotel (exterior landscape, view, interior, lobby, lounge, rooms, suites)
• Amenities (pools, spas, gyms, dining)

Destinations:
Up to 20% of the video can showcase relevant nearby attractions or experiences, such as museums, nature, activities, markets, parks, historical monuments, theme parks, wildlife, etc.
Perspectives:
Capture different aspects of the stay from a variety of angles and distances (e.g., eye level, from above, from far away, and up close). Avoid extreme angles like 360s, inverted angles, and distorted lenses like fisheye.
Lighting and Color:
Use natural sunlight where available. If shooting indoors, rely on environmental lighting. Avoid adding artificial lighting like spotlights, ring lights, or professional video/camera lighting. Natural color grading is okay.
Talent:
Less than 30% of the video should include talent. The focus should remain on the hotel/destination. Be candid and positive, using a 1st or 3rd POV. Wardrobe should fit the activity or environment. Avoid too many selfies, unnatural posed moments, and inappropriate wardrobe choices.
Food:
Highlight the dining experience during the stay, including the atmosphere, seating, location within the hotel, popular and cultural foods, room service, and in-room food perks. Avoid tight shots that miss the broader dining experience. Be mindful of alcohol consumption and locations. Creators and all others in the video must be (or appear to be) 21 years of age or older if alcohol is featured.
Activities:
Highlight activities available at the hotel, such as yoga, pool/spa, recreational activities, and partner business activities like boat tours and cultural tours. Showcase the destination's nature and culture, such as hikes, shopping, museums, architecture, history, zoos, etc. Incorporate reasonable safety equipment where applicable. Avoid animal tours and do not include unsafe or illegal activities.
Crafted and Aspirational:
Ensure locations are elevated and avoid spaces that feel too industrial or messy. Avoid a too lived-in experience, such as messy beds or personal items.
Typography and Graphics:
Do not include graphics, text, handwritten fonts, stickers, or overlays in your videos.
Video Quality:
Ensure video media is not:

• Low resolution, blurry, or pixelated
• Graphically filtered with overlays, borders, or artistic effects
• Too dark or light
• Black and white or sepia
• Sideways, upside down, or improperly rotated
• Using overt filters

Using a Phone to Capture Videos:

• Clean your lens to avoid smudges or dust.
• Use high-quality settings on your phone.
• Stage the space nicely, removing unwanted items.
• Use smooth, steady movements to avoid shaky shots.
• Use plenty of light (avoid dark or backlit shots).
• Keep the phone orientation consistent.
• Limit phone zoom to avoid degrading quality.

We strive to create a safe, helpful, and inclusive platform for everyone. By avoiding these prohibited elements, you contribute to a positive and welcoming community for all travelers.
We do not accept videos that include:

• Explicit Content: Nudity, sexual acts, graphic violence, drug use, or excessive alcohol consumption.
• Discriminatory Content: Hate speech, racism, sexism, xenophobia, harassment, bullying.
• Illegal Activity: Violation of local laws or Travel Code policies.
• Unsafe Practices: Risky behavior, dangerous stunts, or illegal activities.
• Private Information: Unintentional exposure of others' identity without consent, including faces, license plates, or addresses.
• Promotional Content: Direct advertising of competitor products or services.
• Still Images in Video: Videos comprised of still images in a slideshow or montage.
• Misrepresentation: Intentionally misleading viewers about the property or surrounding area.
• Impersonation: Attempts to impersonate another person, account, or entity, including Travel Code representatives.
• Infringement of Intellectual Property and Proprietary Rights: Content that infringes the intellectual property or other proprietary rights of others. Only submit your own content or content you have permission to use.
• Confidential Information: Personally identifiable information about others, including full names, addresses, contact information, credit card numbers, or other personal information.
• Irrelevant Titles: Video captions containing irrelevant information to the property listing type, style, or experience.
• Symbols or Emojis: Listing titles containing symbols or emojis.
• Fraudulent Information: Video content showcasing fraudulent, false, misleading, or deceptive information.
• External Links: Video content with any web links, URLs, phone numbers, or calls.
• Property Access: Videos containing specific information about accessing the property, such as door codes, key locations, or exact addresses for vacation rental properties.
• Branding & Tagging Celebrities: References to or footage containing other brands and logos, especially logos or branding for other travel agencies or competitors. Avoid hashtags with brand, celebrity, or product names or tagging third-party companies or celebrities without prior agreement.
• Alcohol and Alcohol Consumption: Avoid behaviors that suggest irresponsible drinking or excessive consumption. Do not show more alcohol than what might be reasonably served to those in the video. Avoid promoting overconsumption. Do not show products by alcohol manufacturers or distributors.
• Minors: Videos of guests under 18 years old will be excluded unless they're accompanied by an adult.
• Prices and Promotions: Videos containing prices, promotional information, discount claims, or time-sensitive information.
• Travel Code Logos: Use of Travel Code's intellectual property (such as logos and service names) unless you have received express written consent.

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For any questions or support, please contact us.